FAQ - Frequently Asked Questions

• I cannot access the required pages.
  
  
  • Do other internet sites work normal?
    First try to login again. If this does not work, refresh the page (keyboard function F5) or via browser. If this still does not work, it could be that your company is using a "MS ProxyServer". It is recommend to explain the problem to your IT-department first.
    For any further questions they can contact our Servicedesk servicedesk@dirkzwager.com or tel. +31 (0)10 59 31 603.
  
  
  
• I have problems with the webpages (i.e. unable to open the overviews).
  
  
  • What type of internet browser you are using?
    We do recommend to use at least Internet Explorer version 5.5. If you have an older version, please upgrade. If the problem has not been solved, you may need a new activation key.
    Please contact our Servicedesk: servicedesk@dirkzwager.com or tel. +31 (0)10 59 31 603.
    We will send you a new activation key as soon as possible.
  
  
  
• I am interested in information about other North-Western European Ports. Where can I get more information?
  
  
  • Royal Dirkzwager has information available about several ports.
    Please contact our Servicedesk: servicedesk@dirkzwager.com or tel.
    +31 (0)10 59 31 603.
  
  
  
• Is there a possibility to have a free trial period?
  
  
  • Royal Dirkzwager offers you a free trial for one week. Please send your company details (along with one (or more) email address(es)) to servicedesk@dirkzwager.com.
    Please let us know what information you desire and we will inform you accordingly.